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With Viva you can always fly to more and better destinations! At Viva we always give you the opportunity to travel at low prices. Therefore, we give you multiple options to buy your air tickets. Giving you several options and ensuring that you can buy where and when you need to is our priority.


Booking your flights through our website is easy and fast. Follow these steps and get ready to travel:

Select in the flight search engine:

  • City of origin and city of destination
  • Travel dates
  • Number of passengers

Select the type of currency with which you want to pay your tickets

Choose the fare that best suits your needs. We create three fare levels for you:

  • Base fare
  • Medium fare
  • Full fare

Enter your details:

  • Names
  • Surnames
  • Identification number. If your flight is international, you must enter your passport number.
  • Email
  • Phone number

Now we get to the best part! Customize your reservation!

In our Additional Services section, you can choose how you want to travel and pay only for the services you need.

These and other additional services are cheaper when purchased online. Don't wait until the last minute at the airport to add them to your flight.

Complete entering the required data and finish with the selection of your preferred payment method:

  • Cash payment.
  • Payment by credit card.
  • Payment through a debit of your savings account.
  • Payment with your credit or debit card, and through PayPal.

Now you have all the details about the payment methods that we offer at Viva to make your life easier.


Yes! In some airports we have a ticket office where you can buy your tickets. Right there we give you the printed boarding pass. Now you’re ready!


For domestic flights, you can buy your tickets up to 2 hours before the scheduled departure of the flight at the airports of:

  • Bogotá D.C.
  • Medellín.

And for international flights, you can purchase your tickets up to 3 hours before the scheduled flight time.

Passenger service counters

As we are a low-cost airline, we do not have continuous customer service counters at the airports, we only open service during the hours that we have departing or arriving flights.

Our team is available at the passenger service counter from 2 hours before the scheduled departure of the flight, until one hour after its departure.

Payment methods

You can pay for your tickets at the airport with:

  • Cash.
  • Debit card.
  • Credit card.


You can also buy your tickets and additional services through our Call Center!
Call us if you want more personalized help by phone. The telephone lines you can communicate with us are:

In Colombia

  • Medellín: (4) 6044900
  • Barranquilla: (5) 3855555
  • Cali: (2) 4856666
  • Cartagena: (5) 6937777
  • Pereira: (6) 3401001
  • Bucaramanga: (7) 6973444
  • Bogotá: (1) 7433999
  • National line: 019005558989. Calling this line from your landline phone has a cost of $ 200 pesos + VAT per minute and from your cell phone, $ 800 pesos + VAT per minute.

In Perú

  • Lima: (51-1) 705-01-07
  • Arequipa: (51-54) 640-004
  • Chiclayo: (51-74) 640-002
  • Cusco: (51-84) 640-004
  • Piura: (51-73) 640-003
  • National line: 080078200

In United States

  • National line: 8556520600


  • 8002691344

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