The voucher is a means of payment for the purchase of one or more products or services provided by and offered directly by Fast Colombia SAS or Viva Airlines Peru SAC (hereinafter VIVA), as well as the payment of taxes or administrative fees (service fee), up to the amount indicated on the voucher.
The voucher may be used as a means of payment when all the flights in the same reservation are offered by Fast Colombia SAS or Viva Airlines Peru SAC. The voucher cannot be used to pay for reservations that contain flights in connection with other air partners, either in the same reservation or in separate, consecutive or combined contracts."
The voucher will be issued for the value of the purchase made through any of VIVA's direct sales channels. If you bought through a travel agency, you must coordinate the issuance of your voucher directly with the agency.
In the case of tickets issued to fly within Colombia exclusively, the voucher will be issued in Colombian pesos. In all other cases, the voucher will be issued in US dollars.
The voucher will be issued in the name of the holder of the confirmed reservation and is non-transferable. In the case of reservations containing more than one passenger, the voucher will be issued in the name of the reservation holder. It is the sole responsibility of the holder to make proper use of the voucher.
If the Holder wishes to use the value of the voucher to make purchases of services or products on behalf of a third party, he must contact our call center at the numbers available at the following link: https://www.vivaair.com/us/en/customer-service_channels-of-service
The voucher cannot be combined with other documents of a similar nature.
The value of the voucher is NOT redeemable for cash, or other goods or services other than those indicated here, including the remaining balances after use.
In the case of redemptions for air tickets, the voucher can only be redeemed or exchanged for the purchase of flights operated directly by Fast Colombia S.A.S. o Viva Airlines Peru SAC.
The Holder of the voucher may use it until its value is exhausted or until its validity expires, whichever occurs first.
In the case of compensation, with the issuance of the voucher the previous transport contract is terminated, including the non-flown routes.
The use of the voucher implies the realization of a new purchase operation that is subject to the available rates, charges and taxes applicable at the time of use, including the administrative fee or air ticket issuance charge, if applicable.
It is the responsibility of the Holder to assume the economic difference that may occur between the value of the voucher and the rate available at the time of use or exchange.
For vouchers issued up until November 30, 2020, the maximum exchange date and the maximum flight date is November 30, 2021. In the case of vouchers issued after December 1, 2020, the maximum exchange date and the maximum flight date will be one year from the date of issuance of the voucher.
If the holder had requested a refund and then chooses to request the voucher, it will be understood that he withdraws his request for a refund.
Once the voucher has been issued, it is not possible to refund it in cash.
The voucher does not apply as a means of payment for humanitarian flights, charters or blockades.
Note: The conditions contained herein may be revised in order to adapt them to the applicable legal provisions to protect the rights of consumers or to optimize the use ofvouchers in accordance with VIVA's policies.